Terms and Conditions

These terms and conditions apply to all purchases made via the website of Sarah & Emily Toronto, located at Saffier 60, reachable via info@sarahemilytoronto.com

1. Applicability
By placing an order, you agree to these terms and conditions.

2. Product information
We make every effort to describe the products accurately and to provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment
Orders are processed after receipt of full payment. The available payment methods may vary by country. Customers must check for themselves which payment methods are available for their location.

4. Processing and Delivery

• Processing time: 1–3 working days
• Shipping time: 3–7 working days (depending on location)
• Shipping takes place directly from our supplier in China

5. Returns and Cancellations
Please refer to our separate return policy for all conditions.

6. Liability
We are not responsible for loss or damage during shipping if the tracking indicates that the parcel has been delivered. Always check the provided address carefully.

7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Sarah & Emily Toronto and may not be used without permission.

8. Complaints procedure
Complaints can be submitted in writing via info@sarahemilytoronto.com. We aim to respond within 5 working days.

9. Applicable law
These terms and conditions are governed by Dutch law.